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I understand
Mobile Clinic Coordinator
Brother Wolf Animal Rescue
,
Asheville, NC 28814
Description
Essential Function/Major Responsibilities:
- Supports mobile clinic operations by scheduling public appointments via phone, email, and our online appointment request system. Responds to customer service inquiries in a knowledgeable, timely, and courteous manner.
- Works in, updates, and continuously improves Clinic HQ and other software systems utilized for mobile clinic programming
- Assists clients with medical questions regarding vaccinations, microchipping, and spay/neuter surgery. Builds and maintains expertise and comfortability speaking with clients about preparation for surgery, risks and complications, high-risk surgeries, etc.
- Coordinates financial assistance requests for the program including tracking for grant purposes and utilizing grant funding to provide assistance strategically.
- Tracks controlled substances from the moment they arrive at our facility, until they are opened for use. Conducts monthly audits of the safes where the controlled substances are stored.
- Facilitates daily check-in of animals who are scheduled for surgery; assists with discharging animals and going over post-operative care instructions with clients at the end of a surgery day.
- Assists mobile clinic staff throughout the day by moving animals to and from overflow areas, monitoring animals in recovery, and cleaning and setting up kennels for patients.
- Assists surgical staff with cleaning and closing down the mobile clinic at the end of the day.
- Collects payments for services and reconciles financial data for appointments. Processes refunds and answers payment questions from clients as needed.
- Collects, scans, and uploads veterinary records, consent forms, and other necessary documents to the clinic database as applicable.
- Works with shelter partners to schedule animals for surgery, and creates and sends invoices to shelter partners for services rendered.
- Ensures accurate record keeping, handles data entry as needed, and is responsible for microchip registration for clients.
- Assists with inventory management and purchasing supplies.
- Schedules and facilitates regular maintenance appointments for the mobile clinic and medical equipment according to need and the clinic maintenance schedule.
- Compiles clinic service data for monthly reports and works with fiscal staff as needed to compile financial information related to the mobile clinic program.
- Treats all animals and clients with courtesy, compassion, and respect.
- Other duties as assigned.
Qualifications:
- At least 26 years of age in order to qualify for insurance to drive the mobile clinic vehicle as needed
- Excellent interpersonal, communication, customer service, and time management skills essential.
- 2 years of prior experience in a customer service position preferred.
- 2 years of veterinary office experience required.
- Comfortable working with databases or veterinary practice software. Ability to troubleshoot technical issues with software as appropriate.
- Working knowledge of Google office suite.
- Experience caring for and handling unknown cats and dogs in a safe and effective manner, especially large dogs and animals who experience stress during veterinary visits. Comfort and ability to work with animals of unknown disposition and those who exhibit medical and other problems, as well as aggressive tendencies.
- Enthusiasm for spay and neuter. Knowledge of basic companion animal medical information and behavior is a plus.
- Genuine affection for animals, concern for their welfare, and a willingness to accommodate animals in the workplace.
- Ability and initiative, working with minimal supervision and direction.
- Ability to read, write, and understand English is required. Bilingual candidates are encouraged to apply.
- Demonstrates understanding of and willingness to uphold Brother Wolf mission, vision and core values.
Department: Mobile Clinic
Non-Exempt, full time position
Hours and days will vary depending on organizational needs and may include holiday work. Immediate Supervisor: Medical Manager
Availability: This position will typically work four ten-hour weekdays in accordance with the mobile clinic schedule and may include occasional travel with the mobile clinic. Flexibility in scheduling is required for maintenance appointments, supply pickups, events, or other clinic needs.
How to Apply
Apply on the Brother Wolf website via this link:
https://bwar.isolvedhire.com/jobs/1118088
Post Date: